FAQs. Everything you need to know in one place.
We're a people business, we're here to take care of your specific needs and requirements. We provide a personal approach that our customers find hugely convenient and reassuring. Below you'll find a few common questions we receive before people move in. If you can't find what you're looking for, click here to get in contact and we'll get to work right away.
- How can you help me move in?
- What services are available to me?
- I'd like to make adds / moves or changes to my existing services.
- What are the lead times?
- What broadband speeds can I expect to receive?
- How secure is my data?
- How do I change my voicemail password?
- Why can't I use another provider?
- How do I manage my excell Dot11 Wi-Fi deployment?
- Why can't I use another broadband or voice provider?
- How do I contact sales?
- What support can I expect to receive?
- I'd like to organise an account review.
- How do I contact support?
- How much notice do I have to give?
- Can I take my existing services with me?
How can you help me move in?
You’ll be looked after by a dedicated personal technology consultant who’s fully accountable, and available to provide onsite support backed up by engineers and our desk based technical support team.
After you move in: Once we’ve devised your technical solution you’ll be up and running almost immediately. Our Network Operations Centre is host to a dedicated team who keep your services running and deliver them to wherever you’re working; in the office, at home or abroad.
What services are available to me?
Designed specifically for businesses based in multi-tenant environments, Excell delivers a wide range of voice and data services and features. Our solutions improve your business’ reliability, efficiency, flexibility and accessibility, and help you provide a seamless, professional experience for your clients.
Our services in brief (click on each service to learn more):
- Fibre Broadband
- Telephony
- IT Support
- Online Backup
- Co-location
- Superfast Managed WiFi
- IPCCTV
- Computer Hardware
- Mobile Hardware
- Broadband & Lines
- Helpcentre
- Data Security
Unified Communications Package:
- Voice and video calls from devices/laptops
- Instant Messaging & Presence
- Personal audio bridge
- Desktop sharing and web collaboration
For more information, click here to visit our services page
I'd like to make adds / moves or changes to my existing services.
Please contact your Account Manager in the first instance. If you don’t know who your specific Account manager is please call: 0203 176 1006
What are the lead times?
We have an average lead time of 5 working days (but we can often do it quicker than that). The Technology Consultant assigned to you during your move in will manage the whole process to ensure your business is up and running when you need it to be.
What broadband speeds can I expect to receive?
We deliver a resilient and secure 1Gbps or 10Gbps fibre connection into your building providing huge bandwidth for your business. Bandwidth is shared between the users but we actively monitor distribution and make sure there is plenty to go around.
Check out www.speedtest.net to see the speeds you can expect. If you require it there is a dedicated service available but we find customers just don’t need it as our OSIA Open, Secure, Internet, Access over delivers on upload and download speeds.
How secure is my data?
Our secure, environmentally-controlled data centres ensure reliability and resilience, with proactive monitoring ensuring maximum availability and minimum downtime. With co-location and online backup, your data is safe and secure, for business continuity, whatever happens.
We will happily talk you through all of the security processes we have in place and how we protect your business from Denial of Service attacks and evil twins and all of that techy stuff. Some of our customers use it to promote their business and so we’re happy to tell you more when you are ready.
How do I change my Voice Mail passowrd?
Your Excell Polycom handset comes with a business grade voicemail facility. You can retrieve your voicemail from your handset or by calling your full telephone number from another device. See the userguide here
Why cant I use another provider?
Excell have an exclusive partnership to deliver Internet and Voice Services to Workspace Customers which is in the best interest of customers themselves.
Excell provide all of the cabling in the building and into the comms cabinet in each unit, and we also manage the main comms cabinet in the building and provide a high level of security into it. We simply can’t have a situation whereby a number of different suppliers have access to the comms room and the servers inside it. It also means we can provide a high level of Network maintenance and security across the building wide network.
We have a team of network architects and engineers who look after each building who monitor bandwidth requirements and deal with unethical hackers literally on a daily basis.
How do I manage my Excell Dot11 Wi-Fi deployment?
Visit our WiFi overview here which tells you a bit more about Dot.11. Alternatively, you can visit our knowledgebase here to learn exactly how to manage your WiFi deployment. If all else fails, contact your Account Manager for further assistance.
Why can't I use another broadband or voice provider?
Excell have an exclusive partnership to deliver Internet and Voice Services to Workspace Customers which is in the best interest of customers themselves.
Excell provide all of the cabling in the building and into the comms cabinet in each unit, and we also manage the main comms cabinet in the building and provide a high level of security into it. We simply can’t have a situation whereby a number of different suppliers have access to the comms room and the servers inside it. It also means we can provide I high level of Network maintenance and security across the building wide network.
We have a team of network architects and engineers who look after each building who monitor bandwidth requirements and deal with unethical hackers literally on a daily basis.
How do I contact Sales?
To contact our Sales team, click here
What support can I expect to receive?
Having one place for all your support needs – and someone you know – we’re on site or on the end of a phone – whatever works best for you. So if you have any queries regarding your services, your bill or if you’ like to find smarter ways to work, our dedicated team are on hand to find you a solution or answer your problem.
More than you pay for
We offer business grade service for small scale costs. For peace of mind we provide SLAs featuring 1-hour response and 4-hour fix, as well as unrivaled upload and download speeds (check us out on speedtest.net). Our entry-level solutions beat anything else on the market.
I'd like to organise an account review.
We know that every company’s needs are different and we deliver flexible, scalable and fast services that change as you do. There’s every chance that your needs have changed since you moved in so contact your Account Manager would be more than happy to assist.
How do I contact support?
To contact our support team, click here
How much notice do I have to give?
For added convenience your Excell services match the length of your Workspace lease agreement (unless contracted otherwise). So by notifying Workspace within the terms your lease you will also be notifying Excell. Don’t forget you can easily take your Excell services with you when you move, to discuss this further contact Azar Breakey.
Can I take my existing services with me?
We know that ambitious companies like yours are always moving onwards, and need to move with the minimum amount of fuss or disruption. When you relocate simply take your numbers and services with you and we’ll continue to support you. Outside of Workspace, the Excell Group provides IT, Telecommunications and Cloud services to thousands of businesses across the UK.
You can continue to enjoy the monthly pay-as-you-go services you receive in your Workpsace unit or you can choose a premise based or ‘on-site’ delivery method of services that include but are not limited to:
Network Solutions:
- Managed Internet Access
- WAN
- MPLS
- LAN / Wireless LAN
Voice Solutions:
- Hosted Telephony
- Avaya Phone Systems
- Mitel Phone Systems
- Call Recording
- Call Centre Services
- Unified Communications
- SIP Connectivity
- ISDN Connectivity
- Line Rental and Call Plans
- Video Conferencing
- Billing Analysis (YCM)
Cloud / Data Solutions:
- Online Backup
- Co-Location
- Managed WiFi
- IP CCTV
Mobile Solutions:
- O2 & Vodafone
- Smartphones & Tablets
- Mobile Accessories
- International Roaming Plans
For more information please contact BCS-orders@excellgroup.co.uk
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