Dot11 is Excell's managed Wi-Fi service. This article will explain how to delete user accounts.
Deleting a Dot11 user will permanently revoke access to the Dot11 Wi-Fi network for all of that user's devices. We've detailed the process below.
To get started you will need your administrator login credentials. These are the username and password that we sent to the nominated administrator user when you signed up for Dot11 Wi-Fi. If you don't have these, please contact email@example.com or call 020 3176 1030.
- Log in to the Wi-Fi admin portal at the Dot11 website.
- Click on ‘Manage Accounts’.
- Under the column ‘Actions’ click the icon .
When you revoke access for any user by removing their user account, that user will not be able to reconnect to the Wi-Fi network. However, if the user is already connected their connection will not be terminated until the next time they authenticate, this could be as long as 48 hours if they remain connected. User accounts will remain in your admin portal for 48 hours after being revoked (even if the user is not connected).